How do I get support?
Try checking out Systems Online's technical articles on the Support Web Site.
Unregistered users may email your questions to support@sysonline.com.
We will answer you as quickly as possible, usually within 1 business
day. Telephone support
is also available for first time installation. EzVerify Subscrbers and Registered users, don't hesitate, please call our Telephone support! For contact information please click
here.
Will I be charged extra fees? No. Most likely your bank is routing your credit card
card authorizations from your credit card terminal through standard
authorization clearing houses. VisaNet is a standard credit card
authorization clearing house and most likely already has an agreement
with your bank for handing charges routed through them. This being
the case you will not experience any increase in your cost of processing
credit cards. Just the opposite, if you use Address
Verification Services built into EzVerify you can most likely reduce
the cost of accepting and processing credit cards because the risk
factor of accepting credit cards using AVS is lower and
chance of credit card fraud is greatly reduced.
Can I Use EzVerify? If you have a Merchant Number and currently accept credit cards
using a credit card terminal device or are looking to buy a credit card
terminal device you can use EzVerify. EzVerify adds Credit Card
Verification Terminal services to your PC.
Why should I use EzVerify? Compare the price of EzVery at $79.95 to Credit Card Verification
Terminals that perform the same tasks and are priced starting a $300.00
an the answer to that question is easy. Competitive software
starts at $245.00. EzVerify is a wise buying decision.
How Do I Know It Works? Systems Online is an certified developer of credit card processing
software. This means that VITAL(VisaNet) has tested our software
and it performs credit card authorizations according to their
specifications. We are listed in the VITAL(VisaNet) list of Certified Developers and products.
This list can be viewed by clicking here.
Developers and products are listed in Alphabetical Order. EzVerify
is listed under Systems Online, Inc. (approx. location on page 713
of the Vital document titled "Company Listing By Name")
What Credit Cards Does EzVerify Support? EzVerify supports all major credit cards.
Does EzVerify support AVS (Address Verification Services)? Yes. If you provide Address Line 1 and zip code AVS will
automatically be performed during the Authorization process.
Accepting credit card that return an AVS EXACT MATCH can dramatically
reduce Loss and bank charges.
What is the current release version and where do I get it? The current release version is 1.0.11 and can be obtained by clicking
here. We require that you provide your name and email address
before downloading from our site. All information is kept
confidential.
I get the error "Provider Not Found" what do I
do?
EzVerify Requires Microsoft's ADO and JET.
Version 1.0.11installs Microsoft's ADO and JET
automatically.
If you do not have Microsoft's ADO installed:
You can download and install the ADO by going to Microsoft's site http://www.microsoft.com/DATA and
download Microsoft's JET 4.0 and MDAC (Microsoft's Data Access
Components) and installing version 2.5 or 2.6 or (version 2.7 for XP and
2000 machines)
XP and 2000 users who have installed MDAC 2.7 you will also require the Jet 4.0 Service Pack 3 as it is NO LONGER distributed as part of
MDAC starting with Version 2.7. Jet 4.0 Service Pack 3 is also available from
http://www.microsoft.com/DATA
My Bank Has given me a 16 digit merchant number. Your
Merchant number for VITAL(VisaNet) is only 12 Digits. The employees
at a financial institution may only be aware of how their banks internal
system work and may not be 100% aware of the
requirements of VITAL(VisaNet). In most cases your 16 digit Merchant
Number consists of you STORE ID + MERCHANT ID (Bank Of America
uses this
format along with other institutions) EzVerify requires both your
STORE ID and YOUR MERCHANT ID to be entered into separate fields in the Merchant
Setup Screen. All 16 digits will be used to properly Identify
you, but they must be placed in the appropriate STORE ID and MERCHANT ID
settings fields in order for EzVerify to work properly.
My Bank Wants To Charge Me Setup Fees. You should not be
required to pay any additional fees for VisaNet Configuration or V-Files
or V-Numbers if your bank or financial institution is already a member
of VisaNet. Usually the employees of the bank are not clear about
what you are trying to do and believe you are asking for an ADDITIONAL
Service. Properly understanding the MERCHANT ID and STORE
NUMBER verses the MERCHANT NUMBER that has been provided by your
financial institution will solve this problem. In Most cases you
are not required to obtain any additional information from your bank.
I Have less than 12 Digits in my Merchant ID. Pad your
MERCHANT ID with trailing digits. For Example if your MERCHANT ID
is 12345678 you would enter 123456780000 in EzVerify's MERCHANT ID
field.
How can I verify that EzVerify is an acceptable or approved
method to Authorize and Settle my credit cards. EzVerify is Certified
byVital for use with VisaNet. Hundreds of products are
cerftified by Vital. To review a copy of the Vital Certification
for the EzVerify product you can go to the Vital web site by clicking here
or you can directly view the list of Certified Developers and products
by clicking here.
Developers and products are listed in Alphabetical Order. EzVerify
is listed under Systems Online, Inc. (approximately located on page 713
of the Vital PDF document titled "Company Listing By Name")
